Pingflow knows your issues…

Customize boards and set alarms and share live performance metrics to track your KPIs in real-time and motivate teams to deliver an outstanding customer experience.

 

New managerial practices for employee engagement

management visuel logistique

Team motivation & commitment

Adapt your management to new collaborative practices

  • Motivate employees
  • Inform about the objectives
  • Accountability on KPIs
  • Manage the activity

Fun and modern performance animation

management visuel digital

To a “data driven” culture

With customer satisfaction as the main objective

  • Quick visibility into the activity
  • Modern and fun display of KPIs
  • ensure quality & performance
  • Display what matters

…and your Customer Satisfaction challenges!

Make timely and better-informed decisions to drive contact center performance with wallboards. Identify trends, detect performance pitfalls to act in real time. Set meaningful alarms to monitor call performance at all times.

management visuel commercial marketing

Digital Workplace

Digital can boost your organization and make the sharing of your key information more fluid.

Learn more
management visuel digital

Team management and rituals

Team rituals around wallboard improve overall visibility of your activity and collaboration between your teams.

Learn more
solution management visuel

"Data Driven” communication

Digital visual management enables to display the good information at the right time and place.

Learn more

Custom Wallboard to drive customer satisfaction & performance

Get the visibility on the KPIs you need like service level, abandon rate, wait time, handle time and many other to make informed decisions on the fly. Create your own wallboards and customize visualizations to supervise performance at all times.

Business tools

Database

Webservice

Media & files

Collaborative tools

O365 & Google

White paper

How best to choose your digital visual management? The more visual information, the more likely it is to be remembered. When information is presented orally, only 10% is retained by individuals after three days.

Some Customer service & communication wallboards

Stimulate a performance-driven culture by giving your team constant visibility into their results against objectives in real-time.

SLA & helpdesk monitoring

Offer visibility to your team to develop their own organization and be efficient on SLA. How many tickets do you receive per day/week/month? What is the priority level?

Collaborative (Obeya)

This collaborative wallboard allows teams to have a simplified view on the calendar, tops & flops, everyone’s actions, vacations, etc.

OKR method

The “OKR” wallboard is ideal for displaying company and team indicators, defined according to the OKR (Objective & Key-results) method.

Customer service

This wallboard helps boosting the efficiency of a call center, by allowing operators to see the number of incoming / handled calls, the average time spent per call and other useful and motivating indicators.

OKR visualization

This wallboard allows you to highlight relevant indicators in the context of companies committed to the “data driven” culture.

QSE communication

This type of wallboard makes it easy to visualize accidents and their types, while passing important instructions.

Collaborative (Microsoft 365)

This collaborative wallboard, connected to Office 365 tools, allows teams to exploit the data generated in their Sharepoint, Excel Online etc.

Overall view of applications

This wallboard allows a IT team to have a good visibility on the status of the flows it monitors.

Project management

This type of wallboard allows to see at a glance the performance of the agency.

They trust us

Discover our customer testimonials and their use cases around team leadership towards customer satisfaction!

Chantiers de l’Atlantique

How to improve your production?

Read more
Caisse d’Épargne (HDF)

How to digitize physical visual management within 5 teams (pilot project)?

Read more
Current by GE

How to digitize operators’ incident reports and allow managers to have a synthetic view of the current month?

Read more
Toyota

How to improve my logistics with Andon?

Read more
Claas

How to implement a connected system?

Read more
Caisse d’épargne

How to improve our production?

Read more
ID KIDS

How to manage a support team?

Read more

Contact us!

For details of our use cases, solutions or business approach, please feel free to send us a message!

Our team will get back to you shortly.

Sales and marketing actors : these articles might interest you

Find our blog articles on the topics of digital communication and new management styles, but also other themes of visual management!

All blog posts

What visual management and indicators for efficient project management?

Agile methodology has become dominant in our daily lives, touching projects across organizations as they have changed how we think about project management. According to the (…)

Read more

What visual management and indicators for efficient customer service?

If there is one “support” profession that is very process and “KPI oriented”, it is this one. Customer service has always been under great pressure to (…)

Read more

Efficient internal communication for frontline workers

Internal communications is traditionally the most underfunded aspect of an organizations communication system. According to a deliberately “provocative” calculation, companies with 10,000 employees and more devote (…)

Read more

What digital visual management in the warehouse?

The tension on the logistics teams has been further accentuated due to the Covid-19 pandemic.  A large part of purchases (both households and businesses) have gone (…)

Read more

What visual management and indicators for an efficient IT service and helpdesk?

In large companies, and even more with the rise of hybrid-working, a good part of the resources of the IT / CIO services is devoted to (…)

Read more

Digital SIM board for effective team management

At the start of shifts : Short meetings to get everyone up to speed 
SIM (Short Interval Animation) are also referred to more generically as “performance management (…)

Read more

What is Digital Visual Management?

Visual management is core to all lean management initiatives within industrial organizations, guiding the continuous improvement process through the facilitation of knowledge transfer throughout facilities. Through (…)

Read more

Digital Visual Management: Areas of Consideration

Digital Visual Management (DVM) is the use of clear and intelligible images, directions or metrics to communicate the current state, areas of weakness, or necessary improvements (…)

Read more