PingFlow knows your issues…

Customize boards and set alarms and share live performance metrics to track your KPIs in real-time and motivate teams to deliver an outstanding customer experience.

 

New managerial practices for employee engagement

management visuel logistique

Team motivation & commitment

Adapt your management to new collaborative practices

  • Motivate employees
  • Inform about the objectives
  • Accountability on KPIs
  • Manage the activity

Fun and modern performance animation

management visuel digital

To a “data driven” culture

With customer satisfaction as the main objective

  • Quick visibility into the activity
  • Modern and fun display of KPIs
  • ensure quality & performance
  • Display what matters

…and your Customer Satisfaction challenges!

Make timely and better-informed decisions to drive contact center performance with wallboards. Identify trends, detect performance pitfalls to act in real time. Set meaningful alarms to monitor call performance at all times.

management visuel commercial marketing

Digital Workplace

Digital can boost your organization and make the sharing of your key information more fluid.

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management visuel digital

Team management and rituals

Team rituals around wallboard improve overall visibility of your activity and collaboration between your teams.

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solution management visuel

"Data Driven” communication

Digital visual management enables to display the good information at the right time and place.

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Custom Wallboard to drive customer satisfaction & performance

Get the visibility on the KPIs you need like service level, abandon rate, wait time, handle time and many other to make informed decisions on the fly. Create your own wallboards and customize visualizations to supervise performance at all times.

Business tools

Database

Webservice

Media & files

Collaborative tools

O365 & Google

White paper

How best to choose your digital visual management? The more visual information, the more likely it is to be remembered. When information is presented orally, only 10% is retained by individuals after three days.

Some Customer service & communication wallboards

Stimulate a performance-driven culture by giving your team constant visibility into their results against objectives in real-time.

SLA & helpdesk monitoring

Offer visibility to your team to develop their own organization and be efficient on SLA. How many tickets do you receive per day/week/month? What is the priority level?

Collaborative (Obeya)

This collaborative wallboard allows teams to have a simplified view on the calendar, tops & flops, everyone’s actions, vacations, etc.

OKR method

The “OKR” wallboard is ideal for displaying company and team indicators, defined according to the OKR (Objective & Key-results) method.

Customer service

This wallboard helps boosting the efficiency of a call center, by allowing operators to see the number of incoming / handled calls, the average time spent per call and other useful and motivating indicators.

OKR visualization

This wallboard allows you to highlight relevant indicators in the context of companies committed to the “data driven” culture.

QSE communication

This type of wallboard makes it easy to visualize accidents and their types, while passing important instructions.

Collaborative (Microsoft 365)

This collaborative wallboard, connected to Office 365 tools, allows teams to exploit the data generated in their Sharepoint, Excel Online etc.

Overall view of applications

This wallboard allows a IT team to have a good visibility on the status of the flows it monitors.

Project management

This type of wallboard allows to see at a glance the performance of the agency.

They trust us

Discover our customer testimonials and their use cases around team leadership towards customer satisfaction!

FM Logistic

How to have custom dashboards for each activity, updated in real time and displayed to employees?

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Caisse d’Épargne (HDF)

How to digitize physical visual management within 5 teams (pilot project)?

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Current by GE

How to digitize operators’ incident reports and allow managers to have a synthetic view of the current month?

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Claas

How to implement a connected system?

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Chantiers de l’Atlantique

How to improve your production?

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Caisse d’épargne

How to improve our production?

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We act for Kids

How to manage a support team?

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Itelios

How to improve our internal communication?

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Contact us!

For details of our use cases, solutions or business approach, please feel free to send us a message!

Our team will get back to you shortly.

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Building on a vision of “human-centric”, PingFlow promises a complete digital transition, and human.
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Interview Project Manager Patrick Vincenti

Interview
 
Caisse d’Epargne PAC wanted to deploy digital WALLBOARD in its back and middle office banking production teams for the animation and management of activity (these teams (…)

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