Pingflow knows your issues…
Customize boards and set alarms and share live performance metrics to track your KPIs in real-time and motivate teams to deliver an outstanding customer experience.
New managerial practices for employee engagement
Team motivation & commitment
Adapt your management to new collaborative practices
- Motivate employees
- Inform about the objectives
- Accountability on KPIs
- Manage the activity
Fun and modern performance animation
To a “data driven” culture
With customer satisfaction as the main objective
- Quick visibility into the activity
- Modern and fun display of KPIs
- ensure quality & performance
- Display what matters
…and your Customer Satisfaction challenges!
Make timely and better-informed decisions to drive contact center performance with wallboards. Identify trends, detect performance pitfalls to act in real time. Set meaningful alarms to monitor call performance at all times.
Digital Workplace
Digital can boost your organization and make the sharing of your key information more fluid.
Team management and rituals
Team rituals around wallboard improve overall visibility of your activity and collaboration between your teams.
"Data Driven” communication
Digital visual management enables to display the good information at the right time and place.
Custom Wallboard to drive customer satisfaction & performance
Get the visibility on the KPIs you need like service level, abandon rate, wait time, handle time and many other to make informed decisions on the fly. Create your own wallboards and customize visualizations to supervise performance at all times.
White paper
How best to choose your digital visual management? The more visual information, the more likely it is to be remembered. When information is presented orally, only 10% is retained by individuals after three days.
Some Customer service & communication wallboards
Stimulate a performance-driven culture by giving your team constant visibility into their results against objectives in real-time.
Short Interval Management
This type of wallboard allows you to animate your performance rituals thanks to a global and specific view.
Production monitoring
An adaptable shop floor management wallboard to light up your production data on displays directly on the shop floor and organize the communication of your data even more efficiently.
OKR visualization
This wallboard allows you to highlight relevant indicators in the context of companies committed to the “data driven” culture.
KPI & Andon Board
This wallboard gives a view of the entire production on different stations with a notion of remaining time.
They trust us
Discover our customer testimonials and their use cases around team leadership towards customer satisfaction!
The objective of visual management for ARaymond is to boost exchanges between managers and operators, to be more efficient by avoiding the time lost by managers to print and display, to facilitate the feedback of information by operators: problems, comments, continuous improvement
Groupe Atlantic wish to digitize the SIM (Short Interval Management) of the factory with very clear expectations: a system that simplifies and streamlines the production information and its visual “translation” into clear indicators, centralize and monitor the various action plans for the plant.
A paper flowboard, a large synoptic spreadsheet schematizing the production lines, made it possible to follow the progress of each part during production, which each team leader would then “point” during the shift.
The challenge is to meet the information needs of Daher’s “frontline workers”, ie non-computerized people in the field, to disseminate business information in the field by reusing existing screens.
How to improve your production?
How to digitize physical visual management within 5 teams (pilot project)?
How to digitize operators’ incident reports and allow managers to have a synthetic view of the current month?
How to improve my logistics with Andon?
How to implement a connected system?
Contact us!
For details of our use cases, solutions or business approach, please feel free to send us a message!
Our team will get back to you shortly.
Sales and marketing actors : these articles might interest you
Find our blog articles on the topics of digital communication and new management styles, but also other themes of visual management!
e-Andon: how can I set up a digital alert system in my plant?
What are the different types of Andon? How do you set them up in your production facility?
What is Andon? Principle, operation and benefits
In industry, Andon is a lean method for responding more effectively to production incidents. Here’s how it works, with concrete results.
No Code/Low Code : the best way to digitize your factories?
Develop faster, without knowing how to program, applications designed by and for your teams: the promise of No (or Low) Code platforms is great. How does (…)
How TIAG Industries is accelerating towards 4.0
In Corrèze, this SME with 120 employees has designed with its production operators a production monitoring and visual management system that is precise, ergonomic and in (…)
Calculate the ROI of visual management to convince your management
It has now been several months since your visual management screens were deployed within your department. Thanks to the assessments carried out regularly, you have been (…)
Supply chain and IT collaboration: how does visual management break down silos?
This is not a surprise for any company: there are silos between the different trades. The causes are multiple: the specialization of each, the architecture of (…)
The Manager’s Toolbox of 2020
With the transformation of companies, the needs for real-time management and growing collaboration, the role of managers is changing. They must therefore have adequate tools for (…)
What visual management and indicators for efficient project management?
Agile methodology has become dominant in our daily lives, touching projects across organizations as they have changed how we think about project management. According to the (…)
What visual management and indicators for efficient customer service?
If there is one “support” profession that is very process and “KPI oriented”, it is this one. Customer service has always been under great pressure to (…)