Pingflow knows your issues…
Customize boards and set alarms and share live performance metrics to track your KPIs in real-time and motivate teams to deliver an outstanding customer experience.
New managerial practices for employee engagement
Team motivation & commitment
Adapt your management to new collaborative practices
- Motivate employees
- Inform about the objectives
- Accountability on KPIs
- Manage the activity
Fun and modern performance animation
To a “data driven” culture
With customer satisfaction as the main objective
- Quick visibility into the activity
- Modern and fun display of KPIs
- ensure quality & performance
- Display what matters
…and your Customer Satisfaction challenges!
Make timely and better-informed decisions to drive contact center performance with wallboards. Identify trends, detect performance pitfalls to act in real time. Set meaningful alarms to monitor call performance at all times.
Digital can boost your organization and make the sharing of your key information more fluid.
Team management and rituals
Team rituals around wallboard improve overall visibility of your activity and collaboration between your teams.
"Data Driven” communication
Digital visual management enables to display the good information at the right time and place.
Custom Wallboard to drive customer satisfaction & performance
Get the visibility on the KPIs you need like service level, abandon rate, wait time, handle time and many other to make informed decisions on the fly. Create your own wallboards and customize visualizations to supervise performance at all times.
Media & files
O365 & Google
How best to choose your digital visual management? The more visual information, the more likely it is to be remembered. When information is presented orally, only 10% is retained by individuals after three days.
Some Customer service & communication wallboards
Stimulate a performance-driven culture by giving your team constant visibility into their results against objectives in real-time.
Short Interval Management
This type of wallboard allows you to animate your performance rituals thanks to a global and specific view.
This type of wallboard makes it easy to visualize accidents and their types, while passing important instructions.
Collaborative (Microsoft 365)
This collaborative wallboard, connected to Office 365 tools, allows teams to exploit the data generated in their Sharepoint, Excel Online etc.
This wallboard allows you to highlight relevant indicators in the context of companies committed to the “data driven” culture.
This wallboard helps boosting the efficiency of a call center, by allowing operators to see the number of incoming / handled calls, the average time spent per call and other useful and motivating indicators.
SLA & helpdesk monitoring
Offer visibility to your team to develop their own organization and be efficient on SLA. How many tickets do you receive per day/week/month? What is the priority level?
This collaborative wallboard allows teams to have a simplified view on the calendar, tops & flops, everyone’s actions, vacations, etc.
The “OKR” wallboard is ideal for displaying company and team indicators, defined according to the OKR (Objective & Key-results) method.
Overall view of applications
This wallboard allows a IT team to have a good visibility on the status of the flows it monitors.
They trust us
Discover our customer testimonials and their use cases around team leadership towards customer satisfaction!
A paper flowboard, a large synoptic spreadsheet schematizing the production lines, made it possible to follow the progress of each part during production, which each team leader would then “point” during the shift.
The challenge is to meet the information needs of Daher’s “frontline workers”, ie non-computerized people in the field, to disseminate business information in the field by reusing existing screens.
How to digitize operators’ incident reports and allow managers to have a synthetic view of the current month?
For details of our use cases, solutions or business approach, please feel free to send us a message!
Our team will get back to you shortly.
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