Visual management blog

If there is one “support” profession that is very process and “KPI oriented”, it is this one. Customer service has always been under great pressure to (…)

In large companies, and even more with the rise of hybrid-working, a good part of the resources of the IT / CIO services is devoted to (…)

Visual management: why choose a Microsoft partner company?
The Microsoft Partner Network is one of the most powerful and active IT communities: the Microsoft Partner Network.
At Pingflow, (…)

In order to best facilitate the dissemination of safety and hygiene rules within your company for employees, whether they are teleworking or on site, we have (…)

In most cases, visual management & team ritual often rhymes with face-to-face. However, in a context of strong telework as companies know it at the moment, (…)

In your company too, the ways of working and collaborating are going digital. The digital revolution is underway everywhere. The question of the choice of tools (…)

The evolution of customer service
Contact centers have a double injunction: quickly process a large volume of requests and consider the customer by delivering the expected quality (…)

Towards the animation of real-time performance in the contact center
Today, the challenges of local management and organization via contact centers involve real-time management of operational performance (…)

Internal communication is crucial for any business. Even more today with the health context and the evolution of remote work. Never has the need to unite (…)